Pelvic Health Physiotherapy FAQ's
What happens in an initial appointment?
Your initial consultation is completed either in-person at the Sherborne clinic or virtually as a telephone or secure video call and will last up to 1 hour.
During your initial appointment I will carry out a detailed question based assessment, which will start with discussing your current symptoms. From there, I will ask questions about your bladder and bowel health, gynaecological health and past medical history too.
We will discuss and establish your primary concerns and goals you would like to work towards with physiotherapy.
Towards the end of the assessment, I will go through initial advice and if appropriate, discuss the option of a pelvic floor examination with you.
Lastly, we will go through any questions you may have and schedule a follow-up appointment if this is something you would like. Follow-up appointments can be scheduled at the clinic in Sherborne or as a virtual appointment.
Is there a difference between the in-person and virtual initial consultation?
No, there is no difference. The initial consultation is a question based assessment only and is the same whether completed virtually or in-person.
There are lots of reasons as to why an individual may prefer one option of the other and the decision as to whether you attend in-person or virtually is based on what you would prefer.
A popular option is to attend the initial assessment virtually and then attend the Sherborne clinic for a follow-up appointment, which may include a pelvic floor examination and/or other physiotherapy assessments that have been recommended and can only be completed in-person at the Sherborne clinic.
What happens in a pelvic floor examination and why would I benefit from this?
A pelvic floor examination is available through a follow-up appointment at the Sherborne Clinic. The examination consists of completing an external and internal examination of the pelvic floor to assess how your pelvic floor is functioning and can take around 10 - 15 minutes to complete.
The examination process, benefits and your suitability will be discussed in good detail at the end of your initial assessment and from there, you can decide if it is something you would like or not.
The pelvic floor examination is not mandatory for ongoing treatment, but as the pelvic floor is an internal set of muscles, the examination is beneficial in providing the most accurate information of how your pelvic floor is functioning and to tailor your treatment more effectively.
Ongoing treatment can absolutely continue if you choose not to have an examination, but please bear in mind that your treatment may be less accurate and require some ongoing questioning to support the best treatment approach for you.
Clinic location, availability and pricing
SHERBORNE CLINICS:
Mondays & Wednesday Clinics: (From June 2025)
The Treatment Room
Oxley Sports Centre
Bradford Road
Sherborne
DT9 3DA
Saturday Clinic (monthly):
Sherborne Therapy Rooms
21 Old Yarn Mills Business Park
Sherborne
DT9 3RQ
Clinic Accessibility:
The Treatment Room at Oxley Sports Centre is located on the ground floor, with one small step to enter the treatment room.
Sherborne Therapy Rooms is accessed via stairs with banisters on both sides. If stairs may be an issue for you, please schedule an appointment at The Treatment Room at Oxley Sports Centre.
Both locations offer free parking and toilets are available on-site.
Cost:
Initial Consultation (Sherborne Clinic) - 1 hour - £70.00
Follow-up Appointment (Sherborne Clinic) - 45 minutes - £50.00
VIRTUAL APPOINTMENTS:
Location:
Virtual appointments are completed online via a secure telerehab video platform or as a telephone call depending on your preference.
Availability:
Virtual appointments are available on:
Mondays: 8am - 8pm
Wednesdays: 8am - 8pm
Saturdays (monthly): 8am - 2pm
Cost:
Initial Consultation (Virtual Clinic) - 1 hour - £70.00
Follow-up Appointment (Virtual Clinic) - 30 minutes - £40.00
PLEASE NOTE:
Pelvic floor examinations are only available in-person with a follow-up appointment at the Sherborne clinic, after an initial assessment has been completed. Further information about the pelvic floor examination can be found above.
A 50% deposit is required to secure your appointment. The remainder of the appointment fee is payable at the end of your appointment.
What are your qualifications?
I obtained my BSc (Hons) Physiotherapy degree from the University of the West of England and completed my initial pelvic health physiotherapy training within my NHS role as a Pelvic Health Physiotherapist.
Additional Qualifications:
POGP Urinary Dysfunction Course
POGP Pelvic Organ Prolapse Course
Functional Bowel Disorders: Assessment & Management Course
Pregnancy and Postpartum Corrective Exercise Diploma
Level 3 Personal Training Diploma
Professional Memberships:
HCPC Registration - PH136789 (The Health and Care Professions Council)
POGP Graduate Member (Pelvic, Obstetric & Gynaecological Physiotherapy)
CSP Chartered Member (Chartered Society of Physiotherapy)
Billing, Refunds & Cancellation FAQ's
What is your cancellation and refund policy for physiotherapy appointments?
Cancellation & Refund Policy:
Cancelling an Appointment:
24+ hours notice: Your deposit will be refunded to you if you are not looking to re-schedule your appointment.
Less than 24 hours notice or appointment no-shows: Your deposit being non-refundable.
Re-scheduling an Appointment:
24+ hours notice: Appointments can be re-schedule with the current deposit in place.
Less than 24 hours notice: Your deposit will be non-refundable and your original appointment will be classed as a missed appointment. You will need to book another appointment with a 50% deposit to secure the appointment. Unexpected circumstances, i.e. illness on the day, will be considered exempt from this at the discretion of Steph Lyons.
If you would like to ask a question about the cancellation and refund policy, please get in touch with Steph at [email protected].
How do I pay for my appointment?
You can select your preferred appointment day and time via the online booking platform.
A 50% deposit is required as part of the booking process and is payable via card.
The remainder of your appointment fee will be payable via card at the end of your appointment.
Please see the cancellation and refund policy above and ensure you are happy with these terms prior to booking and paying for your appointment.