Frequently Asked Questions
What happens in an initial appointment?
Your initial consultation is completed either in-person at The Treatment Room or virtually as a telephone or secure video call and will last up to 1 hour.
During your initial appointment I will carry out a detailed question based assessment, which will start with discussing your current symptoms. From there, I will ask questions about your bladder and bowel health, gynaecological health and past medical history too.
We will discuss and establish your primary concerns and goals you would like to work towards with physiotherapy.
Towards the end of the assessment, I will go through initial advice and if appropriate, discuss the option of a pelvic floor examination with you.
Lastly, we will go through any questions you may have and schedule a follow-up appointment if this is something you would like. Follow-up appointments can be scheduled at The Treatment Room or as a virtual appointment.
Is there a difference between the in-person and virtual initial consultation?
No, there is no difference. The initial consultation is a question based assessment only and is the same whether completed virtually or in-person.
There are lots of reasons as to why an individual may prefer one option of the other and the decision as to whether you attend in-person or virtually is based on what you would prefer.
A popular option is to attend the initial assessment virtually and then attend The Treatment Room clinic for a follow-up appointment, which may include a pelvic floor examination and/or other physiotherapy assessments that have been recommended and can only be completed in-person at The Treatment Room clinic.
What happens in a pelvic floor examination and why would I benefit from this?
A pelvic floor examination is available through a follow-up appointment at the Sherborne Clinic. The examination consists of completing an external and internal examination of the pelvic floor to assess how your pelvic floor is functioning and can take around 10 - 15 minutes to complete.
The examination process, benefits and your suitability will be discussed in good detail at the end of your initial assessment and from there, you can decide if it is something you would like or not.
The pelvic floor examination is not mandatory for ongoing treatment, but as the pelvic floor is an internal set of muscles, the examination is beneficial in providing the most accurate information of how your pelvic floor is functioning and to tailor your treatment more effectively.
Ongoing treatment can absolutely continue if you choose not to have an examination, but please bear in mind that your treatment may be less accurate and require some ongoing questioning to support the best treatment approach for you.
What are accountability sessions?
Accountability sessions are designed to give you more support with your existing rehabilitation plan in between follow-up sessions where your plan is reviewed.
You can schedule as many accountability sessions as needed in between your follow-up appointments and are available in person at The Treatment Room clinic and as virtual appointments too.
Each accountability session is tailored to you based on the support you need and may include:
- Discussing how to overcome certain barriers to your rehab plan
- Supervised exercise session based on your rehab plan
- Support to maintain programme consistency and adherence
There are two accountability sessions to choose from:
20-minute accountability session - £28.00
30-minute accountability session- £38.00
If you are paying per appointment, you can book accountability sessions via the online booking platform.
If you are interested in purchasing a discounted accountability session package, please get in touch with Steph via the contact form or [email protected].
20-minute accountability session packages:
x4 session package: £104.00 (£26.00 per session)
x8 session package: £192.00 (£24.00 per session)
x12 session package: £264.00 (£22.00 per session)
30-minute accountability session packages:
x4 session package: £144.00 (£36.00 per session)
x8 session package: £272.00 (£34.00 per session)
x12 session package: £384.00 (£32.00 per session)
Purchased packages need to be used within a certain timeframe:
x4 session package: 2 months from date of purchase
x8 session package: 3 months from date of purchase
x12 session package: 4 months from date of purchase
Please Note:
- The cancellation and refund policy applies to accountability sessions and packages, this can be viewed below.
- Follow-up appointments are required for rehab plan reviews and pelvic floor examinations, accountability sessions are only beneficial for providing additional support to your existing treatment plan.
Clinic location, availability and pricing
SHERBORNE CLINIC:
The Treatment Room, Oxley Sports Centre:
Mondays: 8am - 8pm
Wednesdays: 8am - 8pm
From August 2025:
Wednesdays: 5.45pm - 9pm
To book an appointment at The Treatment Room or a virtual appointment, please use the online booking platform to choose your appointment day and time.
CLINIC LOCATION:
The Treatment Room
Oxley Sports Centre
Bradford Road
Sherborne
DT9 3DA
CLINIC ACCESSIBILITY:
The Treatment Room at Oxley Sports Centre is located on the ground floor, with one small step to enter the treatment room.
Free parking and toilets are available on-site.
Cost:
Initial Consultation (Sherborne Clinic) - 1 hour - £75.00
Follow-up Appointment (Sherborne Clinic) - 45 minutes - £55.00
VIRTUAL APPOINTMENTS:
Location:
Virtual appointments are completed online via a secure telerehab video platform or as a telephone call depending on your preference.
Availability:
Virtual appointments are available on:
Mondays: 8am - 8pm
Wednesdays: 8am - 8pm
From August 2025:
Wednesdays: 5.45pm - 9pm
Cost:
Initial Consultation (Virtual Clinic) - 1 hour - £75.00
Follow-up Appointment (Virtual Clinic) - 30 minutes - £45.00
PLEASE NOTE:
Pelvic floor examinations are only available after an initial assessment has been completed. Pelvic floor examinations can be scheduled as a follow-up appointment. Further information about the pelvic floor examination can be found above.
Do you offer alternative date appointments?
Yes I do offer alternative date appointments within my virtual clinic and you can arrange a virtual appointment for an alternative day depending on availability.
To request an alternative virtual appointment date, please get in touch by submitting an enquiry form and please include your preferred days and times for an appointment.
What are your qualifications?
I obtained my BSc (Hons) Physiotherapy degree from the University of the West of England and completed my initial pelvic health physiotherapy training within my NHS role as a Pelvic Health Physiotherapist.
Additional Qualifications:
POGP Urinary Dysfunction Course
POGP Pelvic Organ Prolapse Course
Functional Bowel Disorders: Assessment & Management Course
Pregnancy and Postpartum Corrective Exercise Diploma
Level 3 Personal Training Diploma
Professional Memberships:
HCPC Registration - PH136789 (The Health and Care Professions Council)
POGP Graduate Member (Pelvic, Obstetric & Gynaecological Physiotherapy)
CSP Chartered Member (Chartered Society of Physiotherapy)
Billing, Refunds & Cancellation FAQ's
What is your cancellation and refund policy for physiotherapy appointments?
Cancellation & Reschedule Policy
To ensure fair access to appointments and to respect both your time and mine, please take a moment to review the cancellation and reschedule policy below.
Payment at Time of Booking:
Full payment is required at the time of booking to confirm your appointment. This secures your session and allows for efficient scheduling.
Cancellations & Rescheduling (More than 24 Hours’ Notice):
Appointments can be cancelled or rescheduled without any charge if more than 24 hours’ notice is given. You can do this online or by contacting me directly, and your payment will either be refunded or transferred to your new appointment.
Cancellations (Less than 24 Hours’ Notice) & No Shows:
If you cancel with less than 24 hours’ notice or do not attend your appointment, 50% of the session fee will be retained, and the remaining 50% refunded.
Rescheduling with Less than 24 Hours’ Notice:
Requests to reschedule with less than 24 hours’ notice will be considered on a case-by-case basis and only in the event of an unforeseen circumstance. Approval is at the discretion of Steph Lyons. If approved, your payment will be transferred to the new appointment.
Thank you for your understanding and cooperation.
If you have any questions or need help managing your booking, please don’t hesitate to get in touch.
Accountability Session Packages:
Cancelling or re-scheduling: The above cancellation and reschedule policy applies to accountability sessions.
Refund for unused sessions: If you have purchased a package and find you no longer require sessions included, you can request a refund if your package is still within the usage timeframe.
x4 session package: 2 months from date of purchase
x8 session package: 3 months from date of purchase
x12 session package: 4 months from date of purchase
If you would like to ask a question about the cancellation and reschedule policy, please get in touch with Steph at [email protected].
How do I pay for my appointment? (Including using Clearpay)
You can select your preferred appointment day and time via the online booking platform.
Full payment is required as part of the booking process to secure your appointment and is payable via card. All payments are processed via the Square payment platform (www.squareup.com).
Please see the cancellation and refund policy above and ensure you are happy with these terms prior to booking and paying for your appointment.
Clearpay:
Clearpay is accepted and you can choose to use this flexible payment option at checkout during the booking process.
Reduced-Rate Appointment FAQ's
Do you offer discounted appointments?
Yes. I offer a limited number of 35% discounted appointments each month for clients experiencing financial hardship. This helps make care more accessible while keeping the clinic sustainable.
Who qualifies for the discount?
The discount is available to those who are:
- Receiving low-income benefits (such as Universal Credit or ESA)
- Experiencing recent financial hardship (e.g., job loss, reduced income, health-related challenges)
- Managing increased financial responsibilities (e.g., childcare, debt, unexpected expenses)
Clients complete a short, confidential questionnaire to check eligibility.
Why do you offer this discount?
I believe every woman deserves access to pelvic and core health support, regardless of her financial situation. This discount helps make that possible, especially during tough times.
If someone else pays less, am I paying too much?
Not at all. Full-fee appointments reflect the true cost of running a specialist, one-to-one physiotherapy service — and they allow me to sustainably offer care to all clients, including those in need of support.
How many reduced-rate appointments do you offer?
I offer a limited number of discounted slots per month. These are allocated on a first-come, first-served basis to eligible clients.
If all slots have been allocated for the month, I operate a waiting list if a client would like to wait until a slot becomes available.
Will the quality of care be different for discounted appointments?
Not at all. Every client receives the same level of expert, one-to-one care — regardless of the fee they pay.