Frequently Asked Questions
What happens in an initial appointment?
Your initial consultation is completed either in-person at The Treatment Room or virtually as a telephone or secure video call and will last up to 1 hour.
During your initial appointment I will carry out a detailed question based assessment, which will start with discussing your current symptoms. From there, I will ask questions about your bladder and bowel health, gynaecological health and past medical history too.
We will discuss and establish your primary concerns and goals you would like to work towards with physiotherapy.
Towards the end of the assessment, I will go through initial advice and if appropriate, discuss the option of a pelvic floor examination with you.
Lastly, we will go through any questions you may have and schedule a follow-up appointment if this is something you would like. Follow-up appointments can be scheduled at The Treatment Room or as a virtual appointment.
Is there a difference between the in-person and virtual initial consultation?
No, there is no difference. The initial consultation is a question based assessment only and is the same whether completed virtually or in-person.
There are lots of reasons as to why an individual may prefer one option or the other and the decision as to whether you attend in-person or virtually is based on what you would prefer.
A popular option is to attend the initial assessment virtually and then attend The Treatment Room clinic for a follow-up appointment, which may include a pelvic floor examination and/or other physiotherapy assessments that have been recommended and can only be completed in-person at The Treatment Room clinic.
What happens in a pelvic floor examination and why would I benefit from this?
A pelvic floor examination is available through a follow-up appointment at the Sherborne Clinic. The examination consists of completing an external and internal examination of the pelvic floor to assess how your pelvic floor is functioning and can take around 10 - 15 minutes to complete.
The examination process, benefits and your suitability will be discussed in good detail at the end of your initial assessment and from there, you can decide if it is something you would like or not.
The pelvic floor examination is not mandatory for ongoing treatment, but as the pelvic floor is an internal set of muscles, the examination is beneficial in providing the most accurate information of how your pelvic floor is functioning and to tailor your treatment more effectively.
Ongoing treatment can absolutely continue if you choose not to have an examination, but please bear in mind that your treatment may be less accurate and require some ongoing questioning to support the best treatment approach for you.
Clinic location, availability and pricing
APPOINTMENT AVAILABILITY
Availability for face-to-face and virtual appointments:
The Treatment Room Clinic:
Tuesdays: 8am – 8pm
Virtual Clinic:
Tuesdays: 1pm - 4pm
Thursdays: 8am - 11am & 6pm - 8pm
Saturdays (fortnightly): 9am - 1pm
To book an appointment at The Treatment Room or a virtual appointment, please use the online booking platform to choose your appointment day and time.
Further appointment options for virtual appointments are available throughout the week, please use the contact page to enquire about this, please include your preferred day(s) and time(s).
CLINIC LOCATION:
The Treatment Room
Oxley Sports Centre
Bradford Road
Sherborne
DT9 3DA
CLINIC ACCESSIBILITY:
The Treatment Room at Oxley Sports Centre is located on the ground floor, with one small step to enter the treatment room.
Free parking and toilets are available on-site.
Price:
Initial Consultation (Clinic) - 1 hour: £90.00
Combined Initial Consultation with Pelvic Floor Exam (Clinic) - 1 hr 30 mins: £135.00
Follow-up Appointment (Clinic) - 45 minutes: £70.00
VIRTUAL APPOINTMENTS:
Virtual appointments are completed online via a secure telerehab video platform or as a telephone call depending on your preference.
Price:
Initial Consultation (Virtual) - 1 hour: £80.00
Follow-up Appointment (Virtual) - 30 minutes: £40.00
PLEASE NOTE:
Pelvic floor examinations are only available after an initial consultation has been completed. Pelvic floor examinations can either be scheduled as a follow-up appointment or combined with your initial consultation. Further information about the pelvic floor examination can be found above.
Do you offer alternative date appointments?
Yes I do offer alternative date appointments within my virtual clinic and you can arrange a virtual appointment for an alternative day depending on availability.
To request an alternative virtual appointment date, please get in touch by submitting an enquiry form and include your preferred days and times for an appointment.
What are your qualifications?
I obtained my BSc (Hons) Physiotherapy degree from the University of the West of England and completed my initial pelvic health physiotherapy training within my NHS role as a Pelvic Health Physiotherapist.
Additional Qualifications:
POGP Urinary Dysfunction Course
POGP Pelvic Organ Prolapse Course
Functional Bowel Disorders: Assessment & Management Course
Pregnancy and Postpartum Corrective Exercise Diploma
Level 3 Personal Training Diploma
Professional Memberships:
HCPC Registration - PH136789 (The Health and Care Professions Council)
POGP Affiliate Member (Pelvic, Obstetric & Gynaecological Physiotherapy)
CSP Chartered Member (Chartered Society of Physiotherapy)
Billing, Refunds & Cancellation FAQ's
What is your cancellation and refund policy for physiotherapy appointments?
Please take a moment to review the cancellation and reschedule policy below.
Payment at Time of Booking
Full payment is required at the time of booking for all initial appointments and virtual sessions to confirm your appointment. This secures your session and allows for efficient scheduling.
Some in-person follow-up appointments may be booked at the end of your session while you are in the clinic, with payment due on the day of the appointment. These appointments are subject to the same 24-hour cancellation policy outlined below.
Cancellations & Rescheduling (More than 24 Hours’ Notice)
Appointments can be cancelled or rescheduled without charge if more than 24 hours’ notice is given.
This can be done through the online booking system or by contacting me directly.
If your appointment was prepaid, your payment will either be refunded or transferred to your new appointment.
Cancellations (Less than 24 Hours’ Notice) & No Shows
If you cancel with less than 24 hours’ notice, or do not attend your appointment, 50% of the session fee will be retained.
For prepaid appointments, 50% of the payment will be refunded.
For in-person follow-up appointments booked in clinic with payment due on the day, a 50% invoice will be issued.
Rescheduling with Less than 24 Hours’ Notice
Requests to reschedule with less than 24 hours’ notice will be considered on a case-by-case basis and only in the event of unforeseen circumstances.
Approval is at the discretion of Steph Lyons.
If approved, your payment may be transferred to the new appointment.
Thank you for your understanding and cooperation.
If you would like to ask a question about the cancellation and reschedule policy, please contact Steph at
[email protected].
How do I pay for my appointment?
You can select your preferred appointment day and time via the online booking platform.
Full payment is required as part of the booking process to secure your appointment and is payable via card. All payments are processed securely via the Cliniko booking system, which uses Stripe as its payment provider.
Please see the cancellation and refund policy above and ensure you are happy with these terms prior to booking and paying for your appointment.
Do you accept private health insurance?
Steph Lyons Physio does not invoice private health insurance providers directly.
However, some insurers offer a physiotherapy allowance or reimbursement option, where you can claim the cost of appointments yourself.
If this applies to your policy, I can provide an itemised invoice after your appointment which you may be able to submit to your insurer.
If you are planning to claim, it’s best to check with your insurance provider beforehand to confirm what they require.